Shipping Policy

Effective Date: 08.09.2025

At Otto Kessler USA, Inc., we are committed to delivering your order quickly and reliably. This Shipping Policy explains how we handle shipping within the United States and internationally.

1. Processing Time

Orders are processed within 1-2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates

Shipping costs are calculated and displayed at checkout based on destination, weight, and chosen shipping method.
We offer free shipping for orders above $99.
We may offer free shipping promotions, which will be clearly indicated on the Site.

3. Shipping Methods

We ship using trusted carriers, including but not limited to:

USPS (United States Postal Service)

4. Delivery Times

Estimated delivery times (after processing):

Standard Shipping (US): 2–5 business days

Please note: Delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

5. Shipping Restrictions

We currently ship to the United States
We do not ship to Alaska, American Samoa, Georgia, Guam, Hawaii, Marshall Islands, U.S. Virgin Islands, Puerto Rico, Palau, or the Pacific Islands.
We do not ship to APO/FPO/DPO addresses.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your package directly on the carrier’s website.

7. Lost or Delayed Shipments

We are not responsible for delays caused by the carrier.
If a shipment is lost in transit, please contact us at kessler.us@ottokessler.com, and we will assist in filing a claim with the carrier.

9. Contact Information

If you have questions regarding shipping, please contact us:

Otto Kessler USA, Inc.
303 Peachtree Center Ave, Suite 600; Atlanta 30303; GA
Email: kessler.us@ottokessler.com
Phone: 001(404) 480-9437